Set own Key and Cert for Web Management

upload key and cert in pem format to /var/tmp of the device
connect by ssh>
request security pki local-certificate load certificate-id NAME filename /var/tmp/KEYFILE key /var/tmp/CERTFILE
set system services web-management https pki-local-certificate NAME

Cannot remove uploaded pst files (for import)

After uploading and importing pst files over Azure Storage (Network Upload), you are not able to remove the pst Files using any Tool (like Azure Storage Explorer).

The Files are automatically removed after 45 days after the most recent import job was created.
( Link  to that FAQ)

To be sure that no data is left, just upload a simple text file with the same name and extension (for example  Archiv2010.pst) as the pst. 

Hotfolder – files stuck in „Waiting messages“

Look in BIS6 Front-end at „Configuration – Interface configurations – Rules“ and check the „see:OUTBOUND-HOTFOLDER“ Expression. May be the name of your Hotfolder Entry is not covered by the expression. ( Default: Starts-with ’see:OUT‘ )

Bind Hazelcast Component to specific NIC

If your System has multiple NIC’s you will get many Errors in your logfiles about fault connections. To bind hazelcast component to specific interface add the following to your hazelcast-bis.xml and hazelcast-inbox-server.xml (within <network></network>):

<interfaces enabled=“true“>

The hazelcast files are normally located in the conf folder of your installation.

Database Error *Assertion failed*

You may see this Error in the out.log File:

I. 08/08 06:20:18. Database recovery in progress
I. 08/08 06:20:18.     Last checkpoint at Mon Aug 08 2011 06:13
I. 08/08 06:20:18.     Transaction log: sem5.log…
I. 08/08 06:20:18. Starting checkpoint of „sem5“ (sem5.db) at Mon Aug 08 2011 06:20
I. 08/08 06:20:18. Finished checkpoint of „sem5“ (sem5.db) at Mon Aug 08 2011 06:20
E. 08/08 06:20:18. *** ERROR *** Assertion failed: 100904[sem5] (
Failed to redo a database operation (id=4, page_no=0x8fc9, offset=0xbac) – Error: Cannot access file ‚E:\Symantec Endpoint Protection Manage
I. 08/08 06:20:18. Recovery complete
E. 08/08 06:20:18. Internal database error *** ERROR *** Assertion failed: 100904[sem5] ( Failed to redo a database operation (id=4, page_no=0x8fc9, offset=0xbac) – Error: Cannot access file ‚E:\Symantec Endpoint Protection Manage — transaction rolled back
I. 08/08 06:20:18. Database server shutdown due to startup error

This happens due to a transaction log file corruption. Just delete the sem5.log or rename it…Start the
Database with the -f switch and then via Services

SEPM: Unexpected server error. Errorcode: 0x10010000

When starting SEPM COnsole you will get the Message „Unexpected  server error. Errorcode: 0x10010000“ but will be sucessfully logged in. You will have black screens at Home, Monitors and Reports.

There my be many reasony for that described at the Symantec Support Page. I have one more:

Look at the …\Symantec Endpoint Protection Manager\apache\logs\error-……..log. In a large Environment you may get this Message :
[Thu Aug 30 08:45:49 2012] [warn] [client x.x.x.x] mod_fcgid: stderr: PHP Warning:  Unknown: POST Content-Length of 8440038 bytes exceeds the limit of 8388608 bytes in Unknown on line 0

Add the following line to  …\Symantec Endpoint Protection Manager\php\php.ini:
post_max_size=xxxM where xxx is the SIze you want it to be, should be more than the POST Content length in the Error Message

Restart „Symantec Endpoint Protection Manager Webserver“ Service