If you get alarms that some users cannot be initialized after rebooting the BES, and see these messages in

Agents logs:

[20400] (05/03 23:49:17.545):{0xF54} {D} MAPIMailbox::MAPIMailbox(2) – OpenMsgStore (0x8004011d) failed, MailboxDN=xxx, ServerDN=xxx/cn=Microsoft Private MDB

[40720] (05/03 23:49:17.545):{0xF54} MAPI call failed. Error ‚The information store could not be opened.‘, LowLevelError 0, Component ‚MAPI 1.0‘, Context 649

This may indicate that the MAPI Profile(s) are corrupted.

Recreate the MAPI Files on a 4.1 Server as follows:

Stop all BB Services.

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem

Export the Profiles Key and delete it.

Start the BES Configuration and clicke „Edit Mapi Profile“ on the BlackBerry Server tab. Fill in the Servername of the

Exchange holding the BESAdmin Mailbox (BlackBerryServer-Profile).

Start BES Manager and configure the same Servername as above (BlackBerryManager-Profile)

Restart Server.